online vendors

Contrary to popular advertisements, there are big differences between the products we sell — such as Heartgard, Frontline, and Advantage — and those products that are sold in catalogs, pet stores, and on the Internet. The packaging looks the same, but the resemblance ends there.

The biggest difference? Quality.

• Products not purchased directly from a veterinarian are, at best, second-hand goods. Purchased initially by a veterinarian and then resold to non-veterinarian venders, they can be compromised when they change hands.
• There is no guarantee that they have been consistently and properly stored in temperature — controlled environments.
• These sellers are not subject to any regulatory agency, such as the State Board of Veterinary Medical Examiners or American Animal Hospital Association (AAHA) to inspect or oversee how the products have been handled.

At SRVH, our products are shipped overnight directly from the manufacturer and are secured in a controlled environment. As an AAHA accredited hospital, we are held to strict standards of storage and care of our inventory.

The next difference? The guarantee.

• Products sold through SRVH are guaranteed 100% by the various manufacturers. If there is any product failure, they will pay for the treatment of your pet.
• With third-party vendors, because there is no regulation beyond the primary veterinarian, the manufacture DOES NOT offer the guarantee to Internet, catalog, or pet store customers.

And last but not least, there's our relationships.

First, there's the doctor-patient relationship.The efficacy of most products depends upon proper usage. SRVH-trained staff reviews any important information about the product purchased, explains how to properly administer the product and, in some instances, even administers the initial does so you can see how it's done.

Second, there's our relationship with our vendors. We work with suppliers that are licensed to operate in the State of California. Many catalog and Internet suppliers are not.

At SRVH, our primary concern is the optimum health of your pets, and the best way to safeguard that is not online or over the phone, but in person. We feel we can provide better care face to face -- yours and theirs. And that's what we're all about.